Thailand jobs
Inbound Representative | Thailand (South Thailand Branch)
About the role
The Inbound Representative will help to liaise with our international guests, including Spanish, German and other language-speaking clients in the South Thailand area. The successful candidate will be required to visit the clients at their hotels or in the destination to share all important information and ensure the clients have a comfortable stay. This role is based in our South Thailand branch.
Responsibilities
- Visit clients, groups and VIP guests at their hotels in Phuket;
- Handle any urgent situations as they arise, such as last minute bookings, arranging transfers, confirming flight and hotel details etc.;
- Coordinate and confirm all information between Inbound Booking Staff and the Operations Team, such as itineraries, amendments, pick up times, transfers etc.;
- Assist with resolving complaints together with branch offices in Thailand;
- Translate documents, support the work of colleagues in our Regional Office and perform office duties as requested by the Manager;
- Promote Asian Trails’ products, excursions/tours and optional sales in destination;
- This role reports directly to South Branch Manager.
Qualifications
- Diploma or above in Tourism Management or related disciplines;
- Good geographical knowledge of key tourist destinations within South-East Asia;
- Must be service-minded and driven;
- Fluent in written and spoken English, Spanish and German – other languages are an advantage;
- Good customer service background;
- Confident, friendly, outgoing and approachable;
- Good problem solver with the ability to use initiative;
- Able to work independently as well as part of a team;
- Highly proficient in PC skills such as Word, Excel, PowerPoint.
How to apply
Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.
For more details or about the role or how to apply, contact our HR team at: recruit@asiantrails.org
