The Inbound Representative will help to liaise with our international guests, including Spanish, German and other language-speaking clients in the South Thailand area. The successful candidate will be required to visit the clients at their hotels or in the destination to share all important information and ensure the clients have a comfortable stay. This role is based in our South Thailand branch.

• Visit clients, groups and VIP guests at their hotels in Phuket;
• Handle any urgent situations as they arise, such as last minute bookings, arranging transfers, confirming flight and hotel details etc.;
• Coordinate and confirm all information between Inbound Booking Staff and the Operations Team, such as itineraries, amendments, pick up times, transfers etc.;
• Assist with resolving complaints together with branch offices in Thailand;
• Translate documents, support the work of colleagues in our Regional Office and perform office duties as requested by the Manager;
• Promote Asian Trails’ products, excursions/tours and optional sales in destination;
• This role reports directly to South Branch Manager.

• Diploma or above in Tourism Management or related disciplines;
• Good geographical knowledge of key tourist destinations within South-East Asia;
• Must be service-minded and driven;
• Fluent in written and spoken English, Spanish and German – other languages are an advantage;
• Good customer service background;
• Confident, friendly, outgoing and approachable;
• Good problem solver with the ability to use initiative;
• Able to work independently as well as part of a team;
• Highly proficient in PC skills such as Word, Excel, PowerPoint.

Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.

For more details or about the role or how to apply, contact our HR team at: recruit@asiantrails.org

The role of the Inbound Manager for French markets is integral in the development of new collaborative efforts and maintaining internal procedures within our office in Thailand. The successful candidate will actively participate in developing and growing our business in French-speaking markets alongside a dynamic team. Based in Bangkok, the ideal, French-speaking candidate will become a part of a great team of travel professionals.

• Liaising with customers to understand and anticipate requirements;
• Develop business relationships with key accounts and find solutions to increase business opportunities;
• Work with different departments and their respective managers with a focus on product development, operations, quality control measures and customer relations;
• Lead the team by example whilst driving and growing business in French-speaking markets in terms of sales and margins;
• Create training and quality management roles in accordance with the company’s structure;
• Create and maintain an inspiring team environment with an open communication culture where clear goals are set, tasks are delegated with clear guidelines and deadlines and provide team members receive constant coaching and development;
• Work closely with our sourcing team while maintaining excellent supplier relationships and negotiating the best possible ad-hoc rates;
• Promote Asian Trails’ technology and drive both internal and external adoption;
• Design and host/coordinate inspection trips for agent familiarisation, generate new business ideas in coordination with the product development team and conduct regular training with the team;
• Be the “French Ambassador” of Asian Trails Thailand during trade shows, industry-related events and sales calls;
• Set up various plans and reports based on business development and internal communication strategies;
• Follow up payment for non-credit agents/overdue credit and make sure all payments are received within the given deadline;
• Ensure that all relevant data is uploaded to the Asian Trails’ administration system and understand the overall concept;
• Report to the executive management on a regular basis.

• Bachelor’s degree in tourism; a university degree preferred;
• Minimum 5 years’ experience in a management position in the tourism industry is a prerequisite;
• Native speaking/fluent command of verbal and written French and English is essential; other languages are a plus;
• Working experience in the travel & tourism industry in Thailand is a must;
• Good command of Microsoft Office applications and excellent computing skills;
• Open for some travel within Thailand and abroad;
• Have capability in developing standards, quality management, coordination and coaching techniques;
• Able to work under pressure, meet tight deadlines and work flexible hours during peak season;
• A “Can Do” attitude, positive mindset and creative thinking;
• A strong sense of responsibility and the ability to prioritise and organise are preferred skill sets to fill this role;
• Working under pressure is to be expected;
• This position is available for foreigners, preferably native French-speaking.

Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.

For more details or about the role or how to apply, contact our HR team at: recruit@asiantrails.org

The Tour Administrator at Asian Trails Thailand takes care of the complete reservation process, including receiving requests from travel agents abroad, preparing offers and quotations and timely follow-up and booking for all services with our branch offices, hotels and suppliers in Thailand or South-East Asia. The candidate will be responsible for issuing vouchers to hotels and other suppliers as well as the invoicing and payment collection process.

• Communicate with the overseas travel agencies and tour operators;
• Prepare itineraries and quotations;
• Send reservation requests to hotels and land service providers in Thailand;
• Follow up on programmes that have been sent;
• Prepare yearly Master File for some agencies, ensuring that all relevant data is uploaded in Asian Trails’ administration system;
• Promote the use of Asian Trails’ B2B system;
• Coordinate with the operations department within our offices for booking land services;
• Negotiate reservations with suppliers and hoteliers;
• Follow up on payments with customers;
• General administration tasks;
• Work closely with colleagues from other departments and offices within the Asian Trails Group.

• Bachelor’s degree in hospitality;
• Minimum 2 years’ experience in a travel & tourism company;
• Good command of English (both verbal and written) is essential; knowledge of Arabic is a plus;
• Knowledge of Thailand and other South-East Asian destinations is an advantage;
• Work experience in the travel and tourism industry in Thailand is a must;
• Good command of Microsoft Office (World, Excel, Outlook) applications and excellent computing skills;
• Able to work under pressure, meet tight deadlines and work flexible hours during peak season;
• A “Can Do” attitude, positive thinking and creative thinking is an asset;
• This position is open for Thai nationals only.

Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.

For more details or about the role or how to apply, contact our HR team at: recruit@asiantrails.org

The role of the Inbound Manager for Indian markets is integral in the development of new collaborative efforts and maintaining internal procedures within our office in Thailand. The successful candidate will actively participate in developing and growing our business in Indian-speaking markets alongside a dynamic team. Based in Bangkok, the ideal, Indian-speaking candidate will become a part of a great team of travel professionals.

• Liaising with customers to understand and anticipate requirements;
• Develop business relationships with key accounts and find solutions to increase business opportunities;
• Work with different departments and their respective managers with a focus on product development, operations, quality control measures and customer relations;
• Lead the team by example whilst driving and growing business in the Indian market in terms of sales and margins;
• Create training and quality management roles in accordance with the company’s structure;
• Create and maintain an inspiring team environment with an open communication culture where clear goals are set, tasks are delegated with clear guidelines and deadlines and provide team members receive constant coaching and development;
• Work closely with our sourcing team while maintaining excellent supplier relationships and negotiating the best possible ad-hoc rates;
• Promote Asian Trails’ technology and drive both internal and external adoption;
• Design and host/coordinate inspection trips for agent familiarisation, generate new business ideas in coordination with the product development team and conduct regular training with the team;
• Set up various plans and reports based on business development and internal communication strategies;
• Follow up payment for non-credit agents/overdue credit and make sure all payments are received within the given deadline;
• Ensure that all relevant data is uploaded to the Asian Trails’ administration system and understand the overall concept;
• Report to the executive management on a regular basis.

• Bachelor’s degree in tourism; a university degree preferred;
• Minimum 5 years’ experience in a management position in the tourism industry is a prerequisite;
• Native speaking/fluent command of verbal and written Hindi and English is essential; other languages are a plus;
• Working experience in the travel & tourism industry in Thailand is a must;
• Good command of Microsoft Office applications and excellent computing skills;
• Open for some travel within Thailand and abroad;
• Have capability in developing standards, quality management, coordination and coaching techniques;
• Able to work under pressure, meet tight deadlines and work flexible hours during peak season;
• A “Can Do” attitude, positive mindset and creative thinking;
• A strong sense of responsibility and the ability to prioritise and organise are preferred skill sets to fill this role;
• Working under pressure is to be expected;
• This position is available for foreigners, preferably native Indian-speaking.

Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.

For more details or about the role or how to apply, contact our HR team at: recruit@asiantrails.org

The Reservations Executive at Asian Trails plays a vital role in the reservation process. Daily tasks involve receiving requests from international travel agents abroad. The responsibilities of this role include preparing quotations, promptly following up on these quotations, and managing the booking of various services with our branch offices, partner hotels, and suppliers in Malaysia and Singapore.  This position requires efficient preparation and booking of all travel-related services. Additionally, it involves handling the invoicing process and ensuring timely payment collection.

• Product development for European markets in Malaysia and Singapore;
• Prepare quotations for tailor-made itineraries and brochure production;
• Create quotations and negotiate special rates with hotels and suppliers;
• Organise and participate in familiarisation trips;
• Participate in site inspections for hotels, tours and sites;
• Follow up with invoicing and payment collection from agents;
• Build a professional and trusting relationship with clients and suppliers;
• Handle complaints and resolve issues;
• Development of European-speaking markets to increase sales opportunities;
• Perform sales calls on behalf of Asian Trails in the European-speaking markets;
• Be actively involved in the training reservations staff;
• Work closely with colleagues from other departments and offices within the Asian Trails Malaysia head office.

• Diploma/Bachelor’s degree in the hospitality and tourism industry;
• Minimum 4-6 years’ experience in a travel & tourism company;
• Good command of English (both verbal and written) is essential;
• Knowledge of European language is definitely seen as an asset;
• Knowledge of Malaysia and Singapore’s destinations is a must;
• Experience with Destination Management software is an advantage;
• Excellent command of Microsoft Office applications (Excel, Word, Outlook) and excellent computing skills;
• Able to work under pressure, meet tight deadlines and work flexible hours during peak season;
• A “Can Do” attitude and positive mindset and creative thinking is an asset;
• This position is only open for Malaysian nationals.

Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.

For more details or about the role or how to apply, contact our HR team at: recruitment@asiantrails.com.my

This important role within the Inbound Department at Asian Trails Indonesia takes care of the complete reservation process. This includes receiving requests from travel agents abroad (mainly French-speaking clients), preparing offers and quotations, timely follow-up, and booking of all services, hotels and suppliers throughout Indonesia. This role is also responsible for issuing vouchers to hotels and other suppliers and is also involved in the invoicing and payment collection process. Based in Bali, you will be joining a dynamic and passionate team of travel professionals.

• Communicate with overseas travel agencies and tour operators;
• Prepare itineraries and quotations;
• Understand the range of sustainable products available and encourage clients to include relevant ones within their programmes;
• Invite agents to take part in our Refillable Water Bottle and Carbon Offsetting initiatives;
• Send reservation requests to hotels and land service providers throughout Indonesia;
• Follow up on sent-over programmes;
• Ensure that all relevant data is uploaded to Asian Trails’ administration system;
• Coordinate with the Operations Department for booking land services;
• Handle reservations between suppliers and hotel representatives;
• Follow up on payments from customers;
• General administration tasks as outlined by the Inbound Manager;
• Work closely with colleagues from other departments and offices within the Asian Trails Group;
• Reservation and contracting activities with suppliers and hoteliers;
• Out-of-office meetings with customers to handle events, special requests, and other tasks as outlined (when required).

• Indonesian national;
• Bachelor’s degree in the hospitality industry;
• Minimum 2 years’ experience in a travel and tourism company;
• Good command of English (both verbal and in written) is essential; ability to speak, write and understand French is seen as an advantage;
• Experience with FIT/individual travel and GIT/series bookings is a prerequisite;
• Experience with Destination Management software is an advantage;
• Excellent command of Microsoft Office (World, Excel, Outlook) applications and computing skills;
• Able to work under pressure, meet tight deadlines and work flexible hours during peak season;
• Able to work independently as well as part of a team;
• A “Can Do” attitude, positive mindset and creative thinking is an asset.

Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.

For more details or about the role or how to apply, contact our HR team at: recruitment@asiantrails.co.id

This important role within the Indian Subcontinent team at Asian Trails Thailand takes care of the complete reservation process, including receiving requests from travel agents abroad, preparing offers and quotations and timely follow-up and booking for all services with our branch offices, hotels and suppliers in Thailand. The candidate will be responsible for issuing vouchers to hotels and other suppliers as well as the invoicing and payment collection process.

• Communicate with the overseas travel agencies and tour operators;
• Prepare itineraries and quotations;
• Send reservation requests to hotels and land service providers in Thailand;
• Follow up on programmes that have been sent;
• Ensure all relevant data is uploaded to Asian Trails’ administration system;
• Promote the use of Asian Trails’ B2B system;
• Coordinate with the operations department within our offices for booking land services;
• Follow up on payments with customers;
• General administration tasks;
• Work closely with colleagues from other departments and offices within the Asian Trails Group;
• Be responsible for reservations and contracting activities with suppliers and hoteliers;
• Attend out of office meetings with customers to handle events, special requests and other tasks as outlined by the Business Development Manager Indian Subcontinent (when required).

• Bachelor’s degree in hospitality;
• Minimum 2 years’ experience in a travel & tourism company;
• Good command of English (both verbal and written) is essential; ability to speak and understand Hindi language is definitely seen as an advantage;
• Experience with FIT and GIT/series bookings is a prerequisite;
• Experience with Destination Management software is an advantage;
• Excellent command of Microsoft Office (World, Excel, Outlook) applications and computing skills;
• Able to work under pressure, meet tight deadlines and work flexible hours during peak season;
• A “Can Do” attitude, positive thinking and creative thinking is an asset;
• This position is open for Thai nationals only.

Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.

For more details or about the role or how to apply, contact our HR team at: recruit@asiantrails.org

The Inbound Officer is responsible for arranging every aspect of a client’s travel programme. Reporting directly to the Inbound Manager, you will be involved in communicating with clients, identifying their needs and providing professional travel advice.

• Create quotations, follow up regularly with clients and keep files up to date in the system
• Confirm bookings with clients if a request is materialised
• Provide clients with up-to-date tour options, including sustainable tours and current travel information
• Negotiate with suppliers and identify potential new suppliers for travel products and services
• Ensure all services are booked with local suppliers and hotels
• Issue pro-forma invoices for bookings that are confirmed and coordinate with the accounting department regarding payment
• Follow up and stay informed of guests that are in the country, from arrival to departure
• Handle and respond to comments and complaints (if any)
• Regularly update the status of bookings (request, option, confirmed, cancelled)
• Check costs for all bookings when requested by the Accounting Department
• Follow the company’s standard operating procedures in all situations
• Stay informed about tourism-related issues in the destination
• Other duties as requested by management

• University degree in tourism, business administration or foreign languages
• Sound understanding of the travel industry; previous work experience at another DMC is an advantage
• Understand market trends and segments
• Fluent in English communication, both verbal and written; command of another language such as French, German or Spanish is a plus
• Strong computing skills, including use of MS Office programmes
• Excellent interpersonal and presentation skills
• Proactive and organised
• Willingness to travel on occasion, including to some remote areas of the country

Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.

For more details or about the role or how to apply, contact our HR team at: hr@asiantrailslaos.com